Last Updated: August 28, 2026
We (hereinafter "we", "us", or "our") value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website/platform, purchase our products, or use our services. Please read carefully. By continuing to use our services, you confirm that you have fully understood and agree to this Privacy Policy.
I. Information We Collect
Information you actively provide
Registration and account details: name, email address, phone number, shipping address, login credentials, etc.
Order details: product names, quantities, order amount, payment method, delivery preferences, etc.
Customer service communication: inquiry records, complaint contents, resolutions when you contact us via chat, email or phone.
Information automatically collected
Device information: IP address, browser type, operating system version, device identifiers, access time, etc.
Behavioral data: browsing history, search keywords, page dwell time, cart additions, clickstream data, etc.
Payment information
We process transactions through third‑party payment gateways (e.g., credit card networks, PayPal, Stripe, etc.). We do not store your full card number, CVV, or payment passwords; we only retain transaction IDs and payment statuses. The payment platforms handle your payment data according to their own privacy policies.Cookies and similar technologies
We use cookies to enhance your shopping experience, such as maintaining login status, remembering cart contents, and analyzing traffic sources. You may disable cookies via your browser settings, but this may affect some functionality.
II. How We Use Your Information
We use your information for the following purposes:
Processing and fulfilling your orders, including delivery, after‑sales service, returns, and refunds;
Communicating order status, shipping notifications, and tracking information;
Providing customer support and responding to inquiries and complaints;
Optimizing our products and services through analytics, market research, and anonymized user profiling;
Complying with legal obligations, court orders, or regulatory requirements;
Fraud prevention and transaction security.
III. Information Sharing and Disclosure
We do not sell, rent, or unlawfully disclose your personal information. Exceptions include:
Service providers – We engage trusted third parties (e.g., logistics carriers, payment processors, cloud service providers, customer service platforms) who access your information only to perform designated services on our behalf and are bound by confidentiality.
Legal requirements – Disclosure may be required by law, court orders, or government agencies.
Business transfers – In case of merger, acquisition, or asset reorganization, your information may be transferred to the new entity, and we will notify you in advance.
Other instances where you have given explicit consent.
IV. Data Security
We adopt industry‑standard security measures (including SSL encryption, access controls, firewalls, and audit logs) to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure. Please keep your account password safe and avoid sensitive operations over public networks.
V. Your Rights
Under applicable privacy laws (e.g., GDPR, CCPA, etc.), you have the following rights:
Right of access: request a copy of the personal information we hold about you;
Right of rectification: correct inaccurate information;
Right of erasure: request deletion of your personal information where permitted by law;
Right to withdraw consent: withdraw any consent you have given, without affecting the lawfulness of processing before withdrawal;
Right to data portability (where applicable): obtain your information in a structured, commonly used format to transfer to another controller.
To exercise any of these rights, please contact us via the details provided at the end of this policy. We will respond within a reasonable timeframe (usually within 30 days).
VI. Cookies and Tracking Technologies
We use essential cookies (e.g., cart records), functional cookies (e.g., language preferences), and analytical cookies (e.g., Google Analytics). You can manage or delete cookies via your browser settings. Data collection by third‑party analytics tools is governed by their own privacy policies.
VII. Data Retention
We retain your information as long as necessary to fulfill orders, provide after‑sales support, or comply with legal, accounting, or regulatory requirements. After the retention period, we will anonymize or delete your information.
VIII. Children's Privacy
Our products and services are not intended for individuals under the age of 18. If you are under 18, please do not register or purchase. If we accidentally collect information from minors, we will delete it immediately upon verification.
IX. Third‑Party Links
Our website/platform may contain links to third‑party sites (e.g., payment gateways, tracking pages, etc.). We are not responsible for the privacy practices of such external sites; please review their privacy policies separately.
X. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time. The latest version will be posted on this page with the updated date. Material changes will be notified via email or site announcement. Continued use of our services constitutes acceptance of the revised policy.
XI. Contact Us
If you have any questions, comments, or wish to exercise your rights, please contact us via:
Customer service email: loadok@yeah.net
Online chat: click "Contact Us" on our website
We will respond to your request as soon as possible (typically within 30 business days).