refund-policy

Dear Valued Customer,

Thank you for choosing our products. Please read the following return and exchange policy carefully before use. By placing an order, you are deemed to have fully understood and agreed to all terms set forth herein.

I. General Principles

1. No Returns for Non‑Quality Issues
   All sales are final. We do not accept any returns or exchanges for reasons other than legally recognized quality defects. Please carefully review the product specifications, models, functions, and other details before ordering to ensure the product meets your needs. Requests due to ordering errors, personal preference changes, or mismatched expectations will not be entertained.

2. Quality‑Issue Return/Exchange Procedure
   If you receive a product with a verifiable quality defect (including but not limited to failure to function properly, damaged parts, or abnormal performance), please contact our customer service through official channels within 3 calendar days of delivery and submit the following complete materials:

   • Clear photos of the product appearance and the defective area (at least 3 images from different angles);

   • A video clip (at least 15 seconds) clearly showing the malfunction or defect;

   • A screenshot of your order details;

   • Photos of the original packaging and all accessories.

   We will complete the review within 2 business days after receiving all required materials. Upon approval, we will arrange the return or exchange. Applications with blurry or unclear photos/videos that fail to effectively demonstrate the defect will be considered invalid.

3. Professional‑Use Only
   Our products involve specialised knowledge and operational skills. Non‑professionals are advised not to purchase. Any inability to use the product properly, operational errors, or misinterpretation of functions arising from a lack of relevant expertise or skills does not constitute a quality defect, and we will not accept returns or exchanges for such reasons. The buyer shall bear all related responsibilities.

II. Procedure

1. Customer submits application → Customer service reviews materials → Eligibility confirmed → Return/Exchange authorised → Customer ships the product back → We inspect and verify → Refund or exchange completed.

2. Shipping costs for return/exchange: For approved quality‑issue cases, we will cover the standard courier fee (regular shipping only). For non‑quality‑issue cases, no return/exchange will be accepted.

III. Important Notes

1. The following situations are not covered under this policy:

   • Damage caused by human factors;

   • Unauthorised disassembly or modification;

   • Normal wear and tear;

   • Failure to follow the instruction manual;

   • Damage due to force majeure events.

2. Refunds will be processed via the original payment method within 5–7 business days after our inspection and acceptance.

3. We reserve the right of final interpretation of this policy.

Should you have any questions, please contact our online customer service. We wish you a pleasant shopping experience!